Welcome to Sporty Life Shop’s FAQ section! We’re here to answer all your questions about our performance sportswear, delivery options, and shopping experience. Below you’ll find helpful information to make your shopping experience smooth and enjoyable.
About Our Products
What types of products does Sporty Life Shop offer?
We specialize in performance sportswear and accessories for active lifestyles. Our collections include:
- Clothing (hoodies, sweaters, coats, dresses, tracksuits)
- Footwear (beach shoes, boots, specialized athletic shoes)
- Accessories & Toys
- Sports equipment
Are your products suitable for specific sports?
Yes! We offer specialized clothing for various sports and activities. Our tennis clothing collection is particularly popular, and we’re constantly expanding our sport-specific offerings to meet our customers’ needs.
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing your body measurements with our size chart for the best fit. If you’re between sizes, we suggest sizing up for comfort during physical activity.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! However, we currently cannot ship to some remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What shipping options are available?
We offer two convenient shipping options:
- Standard Shipping ($12.95 flat rate worldwide): Delivered via DHL or FedEx in 10-15 business days after dispatch
- Free Shipping (orders over $50): Delivered via EMS in 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this number to monitor your package’s progress on the carrier’s website (DHL, FedEx, or EMS depending on your chosen shipping method).
Why is my package taking longer than estimated?
While we strive to meet all delivery estimates, occasionally factors like customs clearance (which may add 2-3 days) or delivery to remote areas can cause delays. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate for you.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, in original condition with tags attached. Please contact our customer service team to initiate a return and receive return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the item you want.
Customer Service
How can I contact customer service?
Our friendly customer service team based in Jacksonville, US is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3080 Arrowood Drive, Jacksonville, US 32216
Do you have a physical store?
Currently, Sporty Life Shop operates exclusively online at sneakershoesale.com. This allows us to offer competitive prices and ship directly to customers worldwide.
Still have questions? Don’t hesitate to contact our customer service team – we’re here to help fuel your active lifestyle with quality sportswear!