At Sporty Life Shop, we stand behind the quality of our sportswear, footwear, and athletic equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you get exactly what you need for your active lifestyle.

Our Return Policy

You may return most items within 15 days of receiving your order, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Important Note:

For health and safety reasons, we cannot accept returns on beach shoes and equipment that has been used or removed from its original packaging.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item(s) securely – include all original packaging and tags
  5. Ship your return to our facility at:
    Sporty Life Shop Returns
    3080 Arrowood Drive
    Jacksonville, FL 32216
    USA

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sporty Life Shop Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Details: – Product Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] Please advise on next steps for processing this request. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds will be issued in USD; exchange rates may affect the final amount

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as our return procedure, with these additional details:

  • You’ll be responsible for any price differences in the new item
  • If the exchanged item costs less, we’ll refund the difference
  • Shipping costs for the replacement item will be covered by us

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and either replace the item or issue a full refund, including original shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Pro Tip: Keep your return tracking number until your refund is processed!

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Last Updated: [Insert Date]